Privacy Policy
Last updated: January 2026
This policy explains what EgyVoice collects, why, and who else touches it. It covers both this website and the voice agents we run for customers.
1. What we collect
For customers: call audio and transcripts from calls your agent handles, the customer records you enter into the platform, and your account details (name, email, phone, company). For visitors to this site: the contact form fields you submit, and, if you start the live demo, the audio of that conversation for the length of the session.
2. The demo on this site
The demo call is not stored as a recording. Audio is streamed to a third-party realtime speech model to produce a reply and is retained by that provider under their own terms, not ours. Short-lived server logs may contain transcript lines for debugging. Do not read out payment details, ID numbers or anyone else's personal information during the demo.
3. How we use it
To operate the service, improve the accuracy of the voice agent, issue invoices, and provide support. We do not sell your data, and we do not use customer call content to train models that are shared with other customers.
4. Processing and security
Data is encrypted in transit (TLS, and DTLS-SRTP for live audio) and at rest with our infrastructure providers. Live audio is not end-to-end encrypted: the agent and the speech model necessarily process it in the clear in order to answer. Access to production systems is limited to staff who need it.
5. Who else processes your data
We rely on sub-processors for hosting, realtime audio transport, speech models, and payments. Each is bound by its own agreement with us. A current list is available on request from privacy@egyvoice.ai, and we will tell customers before adding one that materially changes where data is handled.
6. Retention
Call recordings and transcripts are kept for the period agreed in your contract and deleted after it. Account and billing records are kept as long as required for tax and accounting purposes. Ask us and we will confirm the exact periods that apply to you.
7. Your rights
You can ask for a copy of your data, correct it, or have it deleted at any time by writing to privacy@egyvoice.ai. If we process data on behalf of your business, we act on your instructions and will pass on any request your own customers make to you.
8. Cookies and analytics
This site sets no advertising or cross-site tracking cookies. If usage analytics are enabled, we use a cookieless provider that does not store a device identifier and cannot follow you to other sites. Essential storage is limited to what is needed for the page to work.
9. Contact
Privacy questions: privacy@egyvoice.ai. Anything else: hello@egyvoice.ai.